Email Address

[email protected]

0121 567 4002

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Service & Maintenance

Richards CCTV has invested heavily in central service software to ensure clients have transparency, clearly provided information about their estate, consumables orders and installation dates. This extends to management information on our performance against the bespoke maintenance and service level packages that we offer our clients.

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Our maintenance Services

We have our very own team of dedicated CCTV engineers to service, repair and maintain your systems.Richards CCTV service and maintenance is in the hands of our ‘inhouse’, highly technical and experienced engineering team.

Maintenance options include:

Fully Comprehensive Cover:

All Parts & Labour
5 Day Cover (Monday to Friday)
Same Day Response (Unlimited Call Outs)
Service Loan Equipment
Preventative Maintenance Visit
Telephone Support

Attendance Only Cover:

Labour Only (Excludes All Parts)
5 Day Cover (Monday to Friday)
Same Day Response (Unlimited Call Outs)
Service Loan Equipment
Telephone Support

no maintenance cover?

Richards CCTV are based in the heart of the country which allows us to respond to customer call outs effectively throughout the UK.

Our highly trained UK engineers are ideally positioned to support our clients anywhere in the country. Whether supporting a system designed and implemented by ourselves or legacy 3rd party equipment, clients can rest assured that industry leading levels of support, service and communication will be provided.

Call us on 0121 567 4002

Need finance?

‘Not looking to purchase out-right? Choose from a selection of leasing companies. There are several benefits of leasing CCTV systems rather than paying cash for it, so let us have a look at them:

• Saves Working Capital
• Easier Budgeting
• Upgrade Offers
• Tax Efficient
• Convenient Regular Payments
• Future Credit Line

There are several benefits of leasing CCTV systems rather than paying cash for it, so let us have a look at them:

Saves Working Capital
Easier Budgeting
Upgrade Offers
Tax Efficient
Convenient Regular Payments
Future Credit Line

"No one pays their staff 3 years salary in advance, why should you pay for your equipment 3 or 5 years in advance, before it has started to contribute profit to your business. For many, leasing just makes perfect sense."

Richards CCTV

Professional Service & maintenance solutions

Richards CCTV has invested heavily in central service software to ensure clients have transparency, clearly provided information about their estate, consumables orders and installation dates. This extends to management information on our performance against the bespoke maintenance and service level packages that we offer our clients.

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Privacy Policy for Richards CCTV


Who we are


This privacy policy sets out how Richards CCTV uses and protects any information that you share with Richards CCTV.

Richards CCTV is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Riochards CCTV may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

By interacting with Richards CCTV, accessing this website, or making contact you confirm that you have read, understood and consent to this privacy policy. If you do not agree with any part of this privacy policy, you must not use the website.

The law sets out a number of different reasons for which a company may collect and process your personal data.  We may rely upon the following legal basis:

Consent – we may ask for your consent (via a tick box/signature) to collect your personal data.
Contract – under certain circumstances we may process your personal data to take steps towards/complete a contract with yourselves.
Legal Compliance – if the law requires us to we may need to collect and process your data.
Legitimate interests – we may process your personal data without consent if we need to do this for a legitimate reason.

When do we collect your data

We may collect your data in the following situations:

  • when you visit our website.
  • when you create an account with us.
  • when you make a purchase or service in store, by phone or via our website.
  • when you engage with us on social media.
  • when you make contact with us by any means with queries, comments, complaints etcHow and why your data is collected.

How and why your data is collected

We sometimes need to collect your data in order to fulfil a contract/enquiry with you, to keep you updated if you have requested this, to share offers that you might be interested in or to improve the way that we interact with our customers.

Here is how we will use your personal data and why:

  • to process any enquiries that you make we will process your personal data under the basis of legitimate interests and contract.
  • to process any orders or payments that you make we will process your personal data under the basis of contract and legal obligations.
  • to protect our business, our website and yourself from fraud or illegal activities we will monitor browsing activities under the basis of legitimate interests.
  • to deal with any queries, refunds or complaints we will process and store personal data for six months under the legal basis of legal, contractual and legitimate interests.
  • to keep you informed via email, text, phone or web we may contact you, we will do this under the basis of consent.
  • if appropriate we might process your personal data to share with law enforcement under the basis of legal obligations.
  • to process your order/service it may be appropriate to share your data with a third party (such as a delivery firm) otherwise we would be unable to fulfil your request.

Website Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes (all data is anonymised) and then the data is removed from the system.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Declining cookies may limit the way that you are able to interact with our website.

Google Analytics – (remove this section if you do not use this feature on your website)
When someone visits Richards CCTV we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What types of data we collect

We may collect the following information:

  • name and job title.
  • contact information including address, postcode, phone number and email address.
  • purchases and orders made by you.
  • your communication and marketing preferences.
  • other information relevant to customer surveys and/or offers.
  • information gathered by cookies in your web browser.
  • your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to provide goods and services to you, through our internal record keeping;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
  • we may use the information to improve our products and services.

How we keep your personal data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We use a secure server which is fully GDPR compliant.

Whenever we collect or process your personal data, we’ll only keep it for as long as necessary for the purpose for which it was collected.  At the end of the retention period your data will be deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis.

Who we share your personal data with

We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so.

We may share your personal data

  • to other companies in our group.
  • If we sell our business.
  • To third parties to complete a service or product delivery that you have requested.
  • In cases where the law dictates that we must.

We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.


Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Pat Marshall at [email protected], this will be free in most cases.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy policy

We keep our privacy policy under regular reviews and will place any updates on this web page.  This privacy policy was last updated on 25 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information that we hold about you:

Email us at: [email protected]
Phone us on: 0121 567 4002
Or write to us at: Richards CCTV Great Western Street Wednesbury WS10 7LL

Terms and Conditions for website usage of Richards CCTV

Thank you for accessing our website www.richardscctv.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Richards CCTV’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Richards CCTV or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Great Western Street, Wednesbury, West Midlands WS10 7LL. Our company registration number is [company registration number and place of registration].  Our VAT number is (Please insert if applicable). The term ‘you’ refers to the user or viewer of our website.

Other applicable terms

Privacy Policy – Before you continue using our website we advise you to read our privacy policy regarding our user data collection.  We will treat all of your personal data as confidential.  Our website uses cookies to monitor browsing preferences.  If you choose to allow cookies then we will encrypt any data stored.

Terms and Conditions of Sale – If you purchase goods from our website then our terms and conditions of sale apply to all sales.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

Intellectual Property and Rights of Use

Content published on this website (including but not limited to digital downloads, images, texts, music, graphics, logos) is the property of [business name] and/or its content creators and protected by international copyright laws. All such rights are reserved.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, images, appearance and text. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Whilst using our website you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Applicable Law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between RIchards CCTV and you, or its business partners and associates.

User-generated content

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation. The views expressed by users on our site are their own and do no represent our views or values.

We reserve all rights (but not the obligation) to remove and/or edit such content.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

We reserve the right to remove this website and its contents at any time.  We do not guarantee that our site, or its content will be free from errors or omissions and you accept that such changes may result in your being unable to access our site whilst we are carrying out works.  We will not be liable is for any reason our site is unavailable at any time or for any period.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.  We reserve the right to suspend any accounts that in our reasonable opinion have failed to comply with any of our terms and conditions.

Links to other websites

To improve your experience on this website we may have included links to third party website.  Links to third party sites are not under our control and we are not responsible for the content of these linked sites.  We will not be held liable for any loss or damage that may arise from your use of them.  Any concerns about third party links on our website should be reported immediately to (email address)

Limitations of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

For any queries regarding our terms and conditions please contact us via email [email protected] or phone 0121 567 4002